There may be instances in which you need additional assistance with regards to ensuring a successful camera & microphone set up to access your Healthie video call session.
- A quick video which will help you increase the security of your device. Just a quick method to turn the access of safari for using your iPhone's Camera and M.
- Some web-based video conferencing tools also have a natural need to access your microphone and camera if, say, you don't have the service's app installed and are using the service via mobile browser. The point is that it's not necessarily sinister for Safari to need access to your mic and camera.
You might want to share your location, camera or microphone access, or you might not at all. Thankfully, there is a setting right inside Safari in iOS 13 and iPadOS that allows you to customize. Click Camera in the left sidebar and then turn on access for the app that needs to use the camera. If this option is grayed out, make sure Let apps use my camera hardware is turned on. Click Microphone in the left sidebar and then turn on access for the app that needs to use the mic.
IN THIS ARTICLE:
Allowing access to your camera and/or microphone
In some cases, your camera and/or microphone may not be working as permissions have been denied. Below you'll find some common ways to allow these permissions.
Note: If you are using the mobile app or a tablet to access a telehealth session, please make sure you have downloaded the Mobile App. Healthie Video Calls will not work on your mobile web browser (e.g., on Safari) from a mobile device or tablet.
First step:Restart your computer
Restarting your computer may automatically resolve common issues with enabling camera/microphone permissions issues.
Adjust your browser settings on a PC device
You may need to adjust the permissions/settings within the web browser that you are currently using. As these instructions vary based on the type of computer you're using, and the browser, please select your computer/browser combo from the list beloYou must have a video call session running in order to adjust these settings. If you prefer, you can create a test client account in order to launch a test video call.
Chrome on a PC (Windows) Computer
If you're using the Chrome web browser, follow the steps below:
- Click on the camera icon near the right side of the website address bar
- Select the option that says 'Always allow https://gethealthie.com to access your camera and microphone' and press the 'Done' button
- Refresh your web browser
Firefox on a PC (Windows) Computer
If you're using the Firefox web browser, follow the steps below:
- Refresh your web browser
- Select the option that says 'Remember this decision' and click the 'Allow' button
- If your camera or microphone don't begin to work at this point, click on the camera or microphone icon near the left side of the website address bar
- Click on the 'x' to the right of 'Use the Microphone' and then click on the 'x' to the right of 'Use the Camera'
- Refresh your web browser
- Select the option that says 'Remember this decision' and click the 'Allow' button
Safari on a PC (Windows) Computer
If you're using the Safari web browser, follow the steps below while using Healthie video call.
- Click the 'Safari' menu item
- Click on 'Preferences'
- Press 'Websites'
- Press 'Camera' and change 'Deny' to 'Allow'
- Press 'Microphone' and change 'Deny' to 'Allow'
- Refresh your web browser
Internet Explorer is not supported for video calls. Instead, please use a different web browser, such as Microsoft Edge. Email hello@gethealthie.com if you need help allowing access to your camera and microphone.
Edge on a PC (Windows) Computer
Email hello@gethealthie.com if you need help allowing access to your camera and microphone.
Adjust your browser settings on a Mac device
If you have an apple device, you can reset your browser settings by following the instructions below. Instructions vary depending on the browser that you're using. You must have a video call session running in order to adjust these settings. If you prefer, you can create a test client account in order to launch a test video call.
If you're using the Chrome web browser, follow the steps below while using Healthie video call:
- Click on the camera icon near the right side of the website address bar
- Select the option that says 'Always allow https://gethealthie.com to access your camera and microphone' and press the 'Done' button
- Refresh your web browser
Firefox on a Mac Computer
If you're using the Firefox web browser, follow the steps below while using Healthie video call:
- Refresh your web browser
- Select the option that says 'Remember this decision' and click the 'Allow' button
- If your camera or microphone don't begin to work at this point, click on the camera or microphone icon near the left side of the website address bar
- Click on the 'x' to the right of 'Use the Microphone' and then click on the 'x' to the right of 'Use the Camera'
- Refresh your web browser again
- Select the option that says 'Remember this decision' and click the 'Allow' button
Safari on a Mac Computer
If you're using the Safari web browser, follow the steps below while using Healthie video call.
- Click the 'Safari' menu item
- Click on 'Preferences'
- Press 'Websites'
- Press 'Camera' and change 'Deny' to 'Allow'
- Press 'Microphone' and change 'Deny' to 'Allow'
- Refresh your web browser
If you are noticing any lags in the quality of sound/video, this is most commonly due to your internet access. Please make sure that you have a strong internet connection during your sessions. In addition, we recommend moving closer to your router (or restarting the router) to see if that improves your internet quality.
Less commonly, another reason for the poor connection is that your computer or mobile device is running out of memory. We recommend checking your local storage, and confirming that you have sufficient bandwidth. Additionally, close unused browser tabs that could be using up internet bandwidth.
If the internet connection appears to be solid, sometimes refreshing the web browser where Healthie is will re-join the video call, and reset camera/microphone permissions.
Finally, trying to access your video call on another browser, may help us identify if a video call access issue is being caused by the browser, your internet connection, or something else.
While browsing the web, I allow websites to access the features of my device only when I deem it right. The latest iOS ecosystem enables Safari to access the iPhone's camera and microphone automatically. Even though I completely trust the stock web browser for iOS, I think it would be better to turn it off and allow it to access them only on the need basis to ensure more security. So, how would you stop Safari from having the auto access to your iOS device mic and camera? Here is how to get it done quickly!
Prevent Safari from Automatically Access Camera and Microphone on iPhone and iPad
Step #1. Open the Settings app on your iOS device → Scroll down and tap on Safari.
Step #2. Now, scroll down again and turn off the switch next to Camera & Microphone Access which is under Privacy & Security section.
From now onwards, you will have to manually allow websites to access your device camera and microphone.
How to Allow Websites to Automatically Access Your iPhone/iPad Camera and Microphone
If you ever want to allow websites to have access to your iOS device' camera and mic, you can easily lift the restriction.
If you're using the Chrome web browser, follow the steps below:
- Click on the camera icon near the right side of the website address bar
- Select the option that says 'Always allow https://gethealthie.com to access your camera and microphone' and press the 'Done' button
- Refresh your web browser
Firefox on a PC (Windows) Computer
If you're using the Firefox web browser, follow the steps below:
- Refresh your web browser
- Select the option that says 'Remember this decision' and click the 'Allow' button
- If your camera or microphone don't begin to work at this point, click on the camera or microphone icon near the left side of the website address bar
- Click on the 'x' to the right of 'Use the Microphone' and then click on the 'x' to the right of 'Use the Camera'
- Refresh your web browser
- Select the option that says 'Remember this decision' and click the 'Allow' button
Safari on a PC (Windows) Computer
If you're using the Safari web browser, follow the steps below while using Healthie video call.
- Click the 'Safari' menu item
- Click on 'Preferences'
- Press 'Websites'
- Press 'Camera' and change 'Deny' to 'Allow'
- Press 'Microphone' and change 'Deny' to 'Allow'
- Refresh your web browser
Internet Explorer is not supported for video calls. Instead, please use a different web browser, such as Microsoft Edge. Email hello@gethealthie.com if you need help allowing access to your camera and microphone.
Edge on a PC (Windows) Computer
Email hello@gethealthie.com if you need help allowing access to your camera and microphone.
Adjust your browser settings on a Mac device
If you have an apple device, you can reset your browser settings by following the instructions below. Instructions vary depending on the browser that you're using. You must have a video call session running in order to adjust these settings. If you prefer, you can create a test client account in order to launch a test video call.
If you're using the Chrome web browser, follow the steps below while using Healthie video call:
- Click on the camera icon near the right side of the website address bar
- Select the option that says 'Always allow https://gethealthie.com to access your camera and microphone' and press the 'Done' button
- Refresh your web browser
Firefox on a Mac Computer
If you're using the Firefox web browser, follow the steps below while using Healthie video call:
- Refresh your web browser
- Select the option that says 'Remember this decision' and click the 'Allow' button
- If your camera or microphone don't begin to work at this point, click on the camera or microphone icon near the left side of the website address bar
- Click on the 'x' to the right of 'Use the Microphone' and then click on the 'x' to the right of 'Use the Camera'
- Refresh your web browser again
- Select the option that says 'Remember this decision' and click the 'Allow' button
Safari on a Mac Computer
If you're using the Safari web browser, follow the steps below while using Healthie video call.
- Click the 'Safari' menu item
- Click on 'Preferences'
- Press 'Websites'
- Press 'Camera' and change 'Deny' to 'Allow'
- Press 'Microphone' and change 'Deny' to 'Allow'
- Refresh your web browser
If you are noticing any lags in the quality of sound/video, this is most commonly due to your internet access. Please make sure that you have a strong internet connection during your sessions. In addition, we recommend moving closer to your router (or restarting the router) to see if that improves your internet quality.
Less commonly, another reason for the poor connection is that your computer or mobile device is running out of memory. We recommend checking your local storage, and confirming that you have sufficient bandwidth. Additionally, close unused browser tabs that could be using up internet bandwidth.
If the internet connection appears to be solid, sometimes refreshing the web browser where Healthie is will re-join the video call, and reset camera/microphone permissions.
Finally, trying to access your video call on another browser, may help us identify if a video call access issue is being caused by the browser, your internet connection, or something else.
While browsing the web, I allow websites to access the features of my device only when I deem it right. The latest iOS ecosystem enables Safari to access the iPhone's camera and microphone automatically. Even though I completely trust the stock web browser for iOS, I think it would be better to turn it off and allow it to access them only on the need basis to ensure more security. So, how would you stop Safari from having the auto access to your iOS device mic and camera? Here is how to get it done quickly!
Prevent Safari from Automatically Access Camera and Microphone on iPhone and iPad
Step #1. Open the Settings app on your iOS device → Scroll down and tap on Safari.
Step #2. Now, scroll down again and turn off the switch next to Camera & Microphone Access which is under Privacy & Security section.
From now onwards, you will have to manually allow websites to access your device camera and microphone.
How to Allow Websites to Automatically Access Your iPhone/iPad Camera and Microphone
If you ever want to allow websites to have access to your iOS device' camera and mic, you can easily lift the restriction.
Step #1. Open the Settings app on your iOS device → Tap on Safari.
Step #2. Now, turn on the switch next to Camera & Microphone Access.
Video: How To Stop Safari from Accessing iPhone's Camera and Microphone
Wrapping up
Safari Settings Camera And Microphone Access
Whether I'm using my Mac or iPhone, Safari remains my top choice to browse the web more securely and fast. The stock web browser for iOS has vastly improved in recent times. For instance, you can now automatically save your reading list from iCloud for offline reading, use experimental features, and completely stop websites from tracking you.
Recently, I made a complete guide on how to customize website options in Safari on macOS High Sierra. If you are using Mac, I would recommend you check out this post to browse the web with the desired peace of mind.
Read More:
Ios Safari Camera And Microphone Access
The founder of iGeeksBlog, Dhvanesh, is an Apple aficionado, who cannot stand even a slight innuendo about Apple products. He dons the cap of editor-in-chief to make sure that articles match the quality standard before they are published.
- https://www.igeeksblog.com/author/dhvanesh/
- https://www.igeeksblog.com/author/dhvanesh/
- https://www.igeeksblog.com/author/dhvanesh/
- https://www.igeeksblog.com/author/dhvanesh/
